These Terms & Conditions (“Terms”) govern the relationship between you (“Customer”, “you”, or “your”) and Mile End Florist (“we”, “our”, or “us”) for all online orders made via our website for flower delivery in Mile End and the surrounding areas. By placing an order with us online, you agree to be bound by these Terms, which set out the basis for your purchase and our obligations to you. Please read them thoroughly before you place your order, as they will form part of any agreement between you and Mile End Florist relating to online flower delivery.
When you place an order for flower delivery on our website, you must provide accurate and complete personal details, including (but not limited to) the recipient's name, delivery address, and a valid contact telephone number. You must also select your desired bouquet, arrangement, or floral product, along with the preferred delivery date and any specific messages to accompany the order.
Once you have submitted your order and made payment, you will receive an automated confirmation acknowledging receipt. This confirmation does not indicate that your order has been accepted. Acceptance of your order, and the formation of the contract, will only occur when we dispatch the flowers for delivery. If an order cannot be accepted—for example, due to product unavailability—you will be contacted and offered an alternative or a full refund.
Mile End Florist reserves the right to refuse or cancel any order at our sole discretion, particularly if we believe the order to be fraudulent, or if there is an error in the product description or pricing information.
Every effort is made to ensure that the flowers, arrangements, or gifts supplied are exactly as displayed on our website. However, flowers are seasonal products and may be subject to availability issues. In the event that certain flowers or varieties are unavailable on the specified delivery date, we reserve the right to substitute similar products with equal or greater value, maintaining the overall appearance, style, and theme of the arrangement. Substitutions will be made with attention to quality and customer satisfaction as a priority.
All prices listed on our website for flowers, arrangements, additional gifts, and delivery charges are shown in British Pounds Sterling (£) and include applicable VAT unless otherwise stated. The total price payable will be confirmed before you complete the checkout process.
We accept payment by major debit and credit cards as presented at checkout, as well as other payment methods explicitly stated on our website from time to time. Payment must be made in full at the point of order. By placing an order and providing payment details, you confirm that you are authorised to use the chosen payment method.
If any payment is declined or reversed, Mile End Florist will not be obliged to deliver the ordered products. We reserve the right to cancel the order and inform you of such cancellation.
Our online flower delivery service is available throughout Mile End, as well as the surrounding local areas as specified on our website. Delivery timescales are indicated during the ordering process, but we do not guarantee delivery at an exact minute, owing to factors beyond our control such as traffic or weather conditions. All reasonable efforts will be made to accommodate your chosen delivery date.
For successful delivery, please ensure you provide a full and accurate address, including any special delivery instructions where applicable. If no one is available at the delivery address, our driver may leave the flowers with a neighbour or in a safe place, and a delivery card will be left to advise the recipient accordingly. Where delivery cannot be completed due to incorrect information supplied by you or if access is restricted, additional charges may apply for redelivery.
Mile End Florist cannot be held responsible for non-delivery due to circumstances beyond our control, such as adverse weather or force majeure events. In such cases, we will contact you to arrange a suitable alternative solution.
You may amend or cancel your order up to 24 hours before the scheduled delivery date by contacting us via the methods specified on our website. After this period, we cannot guarantee that any changes or cancellations will be possible, as floral preparations may have begun or be completed. Where a cancellation is accepted within the permissible time frame, a full refund will be processed to your original payment method within a reasonable period.
In the case of bespoke orders or personalised messages, additional restrictions may apply to cancellations or amendments. Requests received after the stated cut-off will be considered at our discretion, and may be subject to a charge to cover costs already incurred.
Due to the perishable nature of fresh flowers, returns cannot normally be accepted. If you are dissatisfied with the quality or condition of your delivered flowers, please contact us on the day of delivery with photographic evidence. Upon investigation, we may offer a replacement or refund (in whole or in part) as deemed appropriate. This does not affect your statutory rights, and each case will be considered on its merits.
Refunds, where applicable, will be made to the original payment card or method used at the time of order placement. Please allow reasonable time for the refund to appear on your statement.
Mile End Florist will not be liable for any delay or failure to perform our obligations where such events are attributable to causes beyond our reasonable control, including but not limited to acts of God, adverse weather, strikes, traffic conditions, or malfunctions in systems that support online transactions.
The total liability of Mile End Florist under these Terms, whether in contract, tort (including negligence), or otherwise, shall in no circumstances exceed the value of the order you have placed with us. Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited under applicable law.
You accept responsibility for ensuring the accuracy of your order details and for the safe handling and display of flowers upon receipt. Flowers should be unwrapped and placed in fresh water as soon as possible after delivery. For specific care instructions, please refer to the guidance provided with your delivery or published on our website.
It is your responsibility to ensure that the recipient does not have allergies to specific flowers or products included in the arrangement. We cannot be held liable for any allergic reactions that may arise from delivery unless explicitly advised at the time of ordering.
Mile End Florist will collect and process your personal information in accordance with our Privacy Policy, which is available on our website. We will use such data only for the purposes of processing your order, delivering flowers, and providing customer support. Unless you give us explicit permission, we will not share your data with third parties for marketing purposes.
All content on our website, including text, images, logos, and product descriptions, is the property of Mile End Florist or is used with permission. Copying or reproducing this content for commercial purposes without our prior written consent is strictly prohibited.
These Terms and any contract formed under them shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court, that provision shall be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.
Mile End Florist reserves the right to update or amend these Terms at any time without prior notice. The version displayed on our website at the time you place your order will apply to your transaction. We recommend that you review these Terms regularly.
These Terms & Conditions apply to all online customers in Mile End and the surrounding local areas who place flower delivery orders with Mile End Florist. If you have any questions about your rights under these Terms, or require clarification about any aspect of your online flower order for Mile End or nearby, please refer to our customer service information available on the website.
If you have any questions or require assistance with your online flower delivery in Mile End, please refer to the contact details provided on our website. Our team is here to help resolve any concerns or answer queries you may have in relation to these Terms or your order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Mile End, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Mile End.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
