At Mile End Florist, we take immense pride in delivering the freshest flowers to all our valued customers in Mile End and the surrounding communities. Whether you are sending a thoughtful bouquet to a home or enhancing your local business space, our dedicated florists ensure every arrangement leaves our shop at its peak freshness. Our Fresh Flowers Guarantee underpins everything we do, so you can order with complete confidence every time.
Your satisfaction is our priority. In the rare instance your flowers arrive damaged or not as described, please let us know as soon as possible. We request that concerns about damaged or incomplete orders be reported to us within 24 hours of delivery. When reporting, kindly provide photos of the flowers as received, so we can assess the issue promptly. This policy enables us to address your concerns quickly and offer you the best possible experience.
We guarantee that all Mile End Florist arrangements are delivered on the day of purchase at optimal freshness. Our flowers are sourced daily and arranged with care, aimed to provide lasting beauty in your space. Under typical conditions with proper care, our arrangements will stay fresh for at least 3-5 days. If you notice any concerns with their freshness or quality upon delivery or within 24 hours, we encourage you to bring it to our attention right away.
If your order falls short of our Fresh Flowers Guarantee due to damage or a significant freshness issue, we offer fair and straightforward solutions. Depending on the specific circumstance, you may choose between a full refund or a replacement arrangement delivered at no extra cost. Our team will discuss the best option to resolve the situation, always aiming for your satisfaction. Please note that for any approved refunds, processing may take several working days depending on your payment provider.
Your feedback is essential to us as we strive to provide exceptional flower delivery and service throughout Mile End. Should you need to raise a complaint about a recent order, our process is straightforward:
Mile End Florist is proud to serve the Mile End community as your trusted local florist, delivering fresh flowers to homes, offices, shops, and businesses nearby. Our longstanding reputation is built on quality, reliability, and caring service. Thank you for choosing us for your floral needs. If you have any queries about our returns, refunds, or complaints process, reach out to our team for friendly assistance—we are here to help make every flower delivery special.
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